Unfortunately, we do not allow returns at this time.  If we made a mistake or your items arrived damaged, we genuinely apologize and will take care of that for you. Please email thatsmycandle@mom2jax.com with your order number and details of the damaged or faulty candle and we will replace it for you.

At the present time, we ship out of  Pelham Manor, New York using USPS Priority Mail. Most orders ship out within 3-5 business days. Custom orders will take a little longer.  We take special care in packaging your candles to protect them from weather and possible damage while in transit. However, in exceptioinally hot temperatures, your natural wax candle may soften or melt slightly. If left in extreme cold temperatures, you might notice slight frosting on any clear jar orders. This will not effect the burn of the candle and is a natural occurence with pure wax. Please be sure to allow the candle to cool at room temperature for 24 hours before lighting to ensure the integrity of your burn. 

To prevent fire and serious injury:

Trim wick to 1/4 inch before lighting and keep debris out of wax pool. Never burn longer than 45 min - 4hour intervals (depending on the size of your candle). Set candle on heat-resistant surface and avoid drafts. Always burn within sight and extinguish before leaving room. Don’t burn near things that catch fire. Keep away from children and pets. Don’t extinguish with water. Always let wax harden before relighting, touching or moving.

Please know that each Item is carefully handmade by me. Because all of these items are handmade, they may have slight imperfections such as: minor discoloration of the wax, slightly off-centered label, modest frosting, tiny markings on the outside of the jar or top of the candle wax, etc. None of these impact the quality of the candle. Additionally, using a mixture of soy and coconut wax yields much softer and delicate candles and melts. Please also be aware that some fragrances promote rusting of the inside of the candle tins (another normal scientific process).