Unfortunately, we do not allow returns at this time.  If we made a mistake or your items arrived damaged, we genuinely apologize and will take care of that for you. Please email thatsmycandle@mom2jax.com with your order number and details of the damaged or faulty candle and we will replace it for you.
 

At the present time, we ship out of  New Rochelle, New York using USPS Priority Mail. Most orders ship out within 3-5 business days. Custom orders will take a little longer. Our candles are carefully packaged using Polystyrene (30% recycled) packing peanuts. We take special care in packaging your candles to protect them from weather and possible damage while in transit. However, in exceptionally hot temperatures, your natural wax candle may soften or melt slightly. Please be sure to allow the candle to cool at room temperature for 24 hours before lighting to ensure the integrity of your burn.

Set candle warmer on heat-resistant surface and avoid drafts. Always burn within sight and unplug before leaving room. Don’t burn near things that catch fire. Keep away from children and pets. Don’t extinguish with water. Always let wax harden before relighting, touching or moving.